1. Overview

At EquiTagz, we pride ourselves on crafting high-quality custom stamped tags that meet our customers’ unique needs. We understand that there may be occasions where a return or exchange is necessary. Please review our return and refund policy below to ensure a smooth and efficient process.

2. Eligibility for Returns

• Custom Products: As our products are custom-made, returns and refunds for custom stamped horse blanket tags are generally not accepted unless the product is defective or incorrect due to an error on our part.
• Non-Custom Products: Non-customized items can be returned within 30 days of purchase, provided they are in their original condition and packaging.

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at using our Contact Form within 7 days of receipt. We will work to resolve the issue by offering a replacement, exchange, or refund. You may be asked to provide proof of the defect or error, such as photographs of the item and its packaging.

4. Return Process

1. Contact Us: Email us using our Contact Form on the website with your order number, details of the item, and the reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with more information. 
3. Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method.
4. Inspection and Refund: Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed within 7-10 business days, and the credit will be applied to your original method of payment.

5. Non-Refundable Items

• Customized products (unless defective or incorrect)
• Sale items

6. Contact Information

If you have any questions or need assistance with your return, please contact us by using our Contact Form on our website. Our team at EquiTagz is here to help and ensure your satisfaction with our products.