Effective Date: August 1, 2024

1. Shipping Destinations

EquiTagz offers shipping to Canada and the United. 

2. Processing Time

All orders are processed within 2 to 5 business days. Larger orders may require additional processing time. You will receive a notification once your order has been shipped.

3. Shipping Rates and Delivery Estimates

We offer flat-rate shipping:

• Canada:
  • Untracked Shipping: $6.00 CAD
  • Tracked Shipping: $15.00 CAD
• United States:
  • Untracked Shipping: $11.00 CAD (approximately $8 USD)
  • Tracked Shipping: $20.75 CAD (approximately $15 USD)

Delivery times may vary based on the destination. Estimated delivery times will be provided at checkout.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

5. Customs, Duties, and Taxes

EquiTagz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Lost or Damaged Items

EquiTagz is not liable for any products lost or damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Returns and Exchanges

Please refer to our Return and Refund Policy for information on returns and exchanges.

8. Contact Information

For questions or concerns regarding our shipping policy, please contact us using our Contact Form.